Last updated: October 2025
Thank you for shopping at DigiNovaNest.
We want you to feel confident when purchasing our digital products.
Since all items are delivered instantly as digital downloads, this Refund Policy explains when refunds may be granted.
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1. Digital Product Nature
All products sold on DigiNovaNest are digital files delivered immediately after purchase.
Because digital items cannot be “returned,” refunds are limited and only approved under specific conditions.
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2. When Refunds Are Approved
You are eligible for a refund if:
• You were charged twice for the same product
• You accidentally purchased the same item more than once
• The file you received is damaged, corrupted, or incomplete and we are unable to provide a working replacement
If any of the above apply, we will gladly issue a refund.
For all other scenarios, refunds cannot be provided due to the instant and irreversible nature of digital downloads.
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3. How to Request a Refund
To request a refund, please email us at:
📧 support@diginovanest.com
Include the following:
• Your order number
• The product name
• A short explanation of the issue
We will respond within 2–3 business days.
If the refund is approved, the amount will be returned to your original payment method within 5–7 business days, depending on your bank or payment provider.
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4. Refunds Are Not Provided For
Refunds will not be issued for:
• Change of mind after purchase
• Failure to download or use the product due to device, software, or compatibility issues
• Discounted, promotional, or bundle items (unless defective)
• Issues caused by outdated software, incorrect app versions, or unsupported devices
It is the customer’s responsibility to ensure they have compatible software (e.g., Canva, Adobe, PDF readers) before purchasing.
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5. Contact Us
If you have questions about this Refund Policy or need help with a purchase, feel free to reach out:
📧 support@diginovanest.com
We’re always here to help.