Frequently Asked Questions (FAQ)
1. What is DigiNovaNest?
DigiNovaNest is a digital marketplace offering premium templates, ebooks, planners, tools, and creative resources designed to help creators, entrepreneurs, and learners work smarter and grow faster.
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2. How will I receive my product after purchase?
All products are delivered digitally.
Right after payment, you’ll receive:
• Instant download on the checkout page
• A confirmation email
• A separate email with your download link
No physical shipping is involved.
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3. Do I need an account to purchase?
No.
You can checkout as a guest or create an optional account to easily access past orders and downloads.
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4. What payment methods do you accept?
We currently accept secure payments through:
• Stripe
• Payoneer
All transactions are protected with SSL encryption. We do not store your card details.
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5. What is your refund policy?
Because all items are digital downloads, refunds are limited to:
• Duplicate payments
• Accidental multiple purchases
• Corrupted or non-working files we cannot replace
You can read the full Refund Policy for more details.
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6. Can I resell or share DigiNovaNest products?
No.
All products come with a personal-use license.
Reselling, redistributing, or sharing the files (original or modified) is not allowed.
If your team or clients need access, each person must purchase a license.
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7. I didn’t receive my download link. What should I do?
Try these steps:
• Check your spam or promotions folder
• Search your inbox for “DigiNovaNest”
• Confirm your email address was entered correctly
If you still can’t find it, email us and we’ll resend the files quickly:
📧 support@diginovanest.com
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8. Do you offer custom digital products or services?
Yes.
Depending on workload, we may take custom design or resource requests.
Share your project details with us, and we’ll let you know the possibilities.
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9. How can I contact DigiNovaNest?
You can reach us anytime at:
📧 support@diginovanest.com