Refund Policy

Last updated: October 2025

Thank you for shopping at DigiNovaNest.
We want you to be completely satisfied with your purchase.
However, since all our products are digital downloads, this Refund Policy explains when and how refunds may be granted.

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1. Digital Product Nature

All items sold on DigiNovaNest are digital and downloadable.
Once the file has been downloaded or accessed, it cannot be returned.
For this reason, we can only issue refunds in specific cases listed below.

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2. Refunds Are Approved If:

We will gladly issue a refund if:
• You were charged twice for the same product.
• You accidentally purchased the same item multiple times.
• The file you received is corrupted, missing, or not working, and we are unable to provide a replacement.

In all other cases, due to the digital nature of the products, refunds are not possible.

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3. How to Request a Refund

To request a refund, please email us at support@diginovanest.com with:
• Your order number
• The product name
• A short explanation of the issue

We will respond within 2–3 business days to verify and process your request.

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4. No Refunds for:
• Change of mind after purchase.
• Failure to download or use the product due to technical issues on your device.
• Discounted or promotional items (unless defective).

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5. Contact Us

If you have questions about our Refund Policy or need help with a purchase, please reach out at:
📧 support@diginovanest.com