Frequently Asked Questions (FAQ)
1. What is DigiNovaNest?
DigiNovaNest is a digital marketplace offering premium digital downloads, creative tools, templates, and resources designed to help businesses and creators work smarter.
⸻
2. How do I receive my product after purchase?
Once your payment is completed, you’ll instantly receive a download link on the checkout page and by email.
All files are delivered digitally — no physical shipping required.
⸻
3. Do I need an account to purchase?
No — you can buy products as a guest or by creating an optional DigiNovaNest account for easier future access to downloads.
⸻
4. What payment methods do you accept?
We accept secure payments through Stripe and Payoneer (credit/debit cards, international payments, etc.).
All transactions are processed safely using SSL encryption.
⸻
5. What is your refund policy?
Since our products are digital, refunds are only provided for duplicate payments, accidental multiple purchases, or technical file issues.
Please read our full Refund Policy for details.
⸻
6. Can I resell or share DigiNovaNest products?
No. All products are licensed for personal or business use only.
Redistribution, resale, or sharing of files is strictly prohibited.
⸻
7. I didn’t receive my download link — what should I do?
Please check your spam or promotions folder first.
If it’s not there, contact us at support@diginovanest.com, and we’ll resend your files promptly.
⸻
8. Do you offer custom digital products or services?
Yes — we occasionally take custom design or digital resource requests.
You can contact us directly with your project idea.
⸻
9. How can I contact DigiNovaNest?
For any questions or support, reach out at:
📧 support@diginovanest.com